Four Effective Ways To Handle Social Media Complaints–And One That’s A Massive Failure

A Florida apartment complex (The Windermere Cay) recently started forcing potential tenants to sign a “social media addendum” to their lease applications, requiring them to agree to pay $10,000 for any bad review about the complex that they, as tenants, might be tempted to place online.  (You can read the actual addendum in its entirety here.) Hmmm.  While I do